Frequently Asked Questions

Archive 2025-2026

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To get your ID card, please read these Aetna ID Card Instructions.

Additional Resources

Insurance ID Card

Account Information

Benefits

Lamar University and Lamar Institute of Technology Students ONLY are eligible to receive services at the Student Health Center.

Benefit Information

Advantages of Membership

Dental Option

Optional Dental Plan

Offered in partnership with Guardian Dental

Enroll/Cost

Am I Eligible to Enroll in the Student Health Insurance Plan?

Online Enrollment Periods

Domestic Students

Fall - 07/01/2025 - 09/27/2025 (Installment option ends 09/27/2025)

Spring/Summer - 12/02/2025 - 02/15/2026 (Installment option ends 02/14/2026)

Summer Only - 05/01/2026 - 06/28/2026

International Students

Fall Early Arrival - 07/01/2025 - 08/14/2025

Fall - 07/01/2025 - 09/27/2025

Spring/Summer - 12/02/2025 - 02/14/2026

Summer Only - 05/01/2026 - 06/27/2026

Athletic Rider

Annual - 07/01/2025 - 09/27/2025

Spring/Summer - 12/02/2025 - 02/15/2026

Online Enrollment

Students with a Qualifying Event

Waiver

International Students Only

Fall - 07/31/2025 - 08/26/2025
Spring/Summer - 12/02/2025 - 02/15/2026

Claims

Regulatory Notices

Contact

Enrollment Information

Academic HealthPlans, Inc.
PO Box 1605
Colleyville, TX  76034

Benefits/Claims

Aetna Student Health
P.O. Box 981106
El Paso, TX  79998
1 (877) 480-4161
Aetna Customer Service
1 (800) 556-1555
24-Hour Informed Health Line

Guardian Dental

This service is not administered by Academic HealthPlans.
1 (866) 569-9900
Monday - Friday 9 AM - 9 PM EST

Academic Vision Care (AVC)

1 (888) 974-3020
Monday - Friday 6 AM - 7 PM PST

Telehealth Solution

AcademicLiveCare (ALC)

24/7 In The Moment Counseling

ASAP - Academic Student Assistance Program

988 Suicide & Crisis Lifeline

Hours: Available 24 hours
Languages: English, Spanish
988
Dial 988 from any phone to be immediately connected

Guardian Dental

This service is not administered by Academic HealthPlans.
1 (866) 569-9900
Monday - Friday 9 AM - 9 PM EST